Talk in the Voice of Consumers

Brands excel when they connect with their consumers or customers. In order to do that, marketers need to understand how their consumers talk, feel, and express themselves. What is their vernacular? What are the slangs they associate with the category? What is their real voice in their everyday activities and discussions?

Traditional market research uses surveys, focus groups, and in-home ethnography which are severely limited in capturing the real voice of consumers. With questionnaires, you are forcing the consumer to use your language. With focus groups, consumer participate often wondering about how the people observing or sitting in the group perceive them and expect them to say. With in-home ethnography, you are learning from a small set of consumers who are aware and conscious of a stranger being in their home.

MavenMagnet uses a completely different, non-intrusive, and discovery-based approach to understand consumer speak. It gathers data from broad range of digital sites including communities, blogs, news, forums, product reviews, and social networks. This is where people ask questions, express their real thoughts, and share their experience, all in their native environment. We analyze these conversations to understand how your consumers talk about products and experiences in your category. We don’t ask questions so the actual voice of consumers shine through.

At MavenMagnet, we capture the real voice of consumers anywhere in the world in any language. We don’t rely on machine translation. Our team consists of native language speakers to ensure that the cultural nuances and emotions are not lost in translation. We are fully GDPR compliant and adhere to the most stringent industry and government privacy standards. We use the most advanced technological, analytical, and statistical techniques to empower you to talk with your consumers in their voice.